Hoang Viet Long Medical Co., Ltd. has the following reglations on product change or return:

1. We only accept change, return the product in the following cases:

    a. The product is defective of printing caused by the manufacturer, the product code, name of goods and the goods inside are not the same as the outer shell, not the same as code and name of the goods offered.

    b. The product is defective, can not be used which caused by manufacturer (valued customer need to keep the error goods and send to us as fast as you can, so that we can have enough evidence to reflect with the manufacturer and timely support to exchange other goods for you).

    c. The product is torn, damaged, or lost in the process of transportation to the customer's warehouse (with the signature of the two sides on the delivery-receiving receipt about the goods situation at the time of delivery-receiving goods). We will not be responsible if the goods are torn, damaged or lost when transferred to and stored in customer's warehouse.

2. We do not accept change or return the product in the following cases:

   a. There are lack of invoices, bills, delivery-receiving receipts, sales documents between Hoang Viet Long Medical Co., Ltd. and valued customer.

   b. The invoices, bills, delivery-receiving receipts, sales documents are modified or does not match the information as we have provided to valued customer.

   c. Incorrect use of medical products, damaged due to failure to comply with the presevation instructions and using instructions of the manufacturer attached.

All products must be returned directly to Hoang Viet Long Medical Co., Ltd. at 40-42, Nguyen The Truyen, Tan Son Nhi ward, Tan Phu district, HCM city. All delivery of goods or error goods to employees without a document that has the seal of company and signatures confirmation from both sides, which resulted in lost of products, then our company will not be responsible.